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Guest Details

We’re preparing for your arrival, completing your details is essential to finalize your check-in.

 

Guest Detail Form 2025
Or Phone Number in Japan
Please be specific with the name of the guest so we can tailor a menu to suit
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Where did you book your ski rental? Pre-booking your ski rental before arrival is essential for a smooth check-in and stay. Our #1 recommendation is Central Snow Sports for the easiest, most seamless arrival experience.
When booking your ski rental with Central Snowsports or Rhythm, please ask them to pick you up when you arrive in Hakuba so you can get fitted before our shuttle collects you.
Have you booked ski lessons or a backcountry tour?

ARRIVAL & DEPARTURE

Please plan your arrival and departure in advance and provide your details below.
This information is required for us to schedule your shuttle (if needed) and ensure timely transfers.
Shuttle seats are limited and must be booked in advance.
Check-in: 16:00 | Check-out: 10:00

ARRIVAL

Our pick-up service runs at 15:00 and 17:00 — giving you time to collect your ski gear, explore Happo, and relax with a coffee or lunch before we bring you to Canopy.

Note 1
When booking your ski rental with Central Snowsports or Rhythm, please ask them to pick you up when you arrive in Hakuba so you can get fitted before our shuttle collects you from their store.

Note 2
If you're planning to rent or arrive by car, you MUST have BOTH 4WD/AWD and studless snow tyres.
You are almost guaranteed to run into trouble without both these features; chains can be used instead of snow tyres, but you will find it very slow going and it is not recommended. If you are not confident driving in heavy snow and on icy mountain roads, please DO NOT come by car. Advance notice for parking is also required, as we have limited undercover parking and need to know how many vehicles we need to accommodate at all times

DEPARTURE

On departure, our Canopy shuttle will take you from Canopy to your chosen bus or train station.
Please fill in the details of your departure station and the departing time of your bus or train below.
We’ll let you know what time the shuttle will leave Canopy to ensure you arrive at the station on time.

If you are heading to another accommodation in the Hakuba Valley after your stay at Canopy, please provide the details in: ENTER DEPARTURE TIME AND PLACE

Quadruple rooms single beds stay as singles, & family room bunk beds stay as bunk beds